Delivery policy

What delivery covers

Delivery is an optional service. When your packages have arrived at your Rocketship branch in Jamaica and are ready for collection, you can schedule a delivery instead of collecting them yourself, and our driver brings them from the branch to your home or workplace.

Delivery does not cover shipping your packages from our Miami warehouse to Jamaica. That is part of our standard shipping service; see our FAQs for shipping times.

Where we deliver

Rocketship delivers within Kingston and Portmore. Outside those areas, packages can be sent on through Knutsford Express. Knutsford Express rates are based on the weight of the package and are shown when you choose that option.

Scheduling a delivery

Log in to your dashboard and click Schedule Delivery. Choose the packages to deliver, your delivery area and address, and a date. You can drop a pin on the map and leave instructions for the driver. Deliveries cannot be scheduled through the Rocketship app.

• The cut-off for next-day delivery is 2:30pm. After that, the earliest date is the day after tomorrow.
• We deliver on set days and take a limited number of deliveries each day. Days that are full or not available cannot be selected.

Fees and payment

The delivery fee depends on your delivery area. It is added to any charges still owed on the packages being delivered, and the full total is shown before you pay.

A delivery is paid in full when you schedule it, by credit or debit card, Lynk or PayPal. All prices are in Jamaican dollars (JMD); PayPal payments are charged as the US dollar equivalent.

Changing or cancelling a delivery

• You can reschedule a delivery from your dashboard up to 9AM on the delivery day, at no charge.
• A delivery that has been paid for cannot be cancelled online. Reschedule it instead, or contact us.
• After 9AM on the delivery day, changes can only be made by calling (876) 826-7447.

What is refunded when a delivery is cancelled is set out in our Refund Policy.

On the delivery day

Please make sure someone is available at the address to receive the packages, and use the instructions field to tell the driver anything they need to know, such as a gate code or a number to call on arrival.

If the driver cannot complete the delivery, it is marked as not delivered, your packages return to the branch, and our team will arrange a new date with you.

Problems with a delivery

If you were expecting a delivery and haven’t heard anything, or something arrived damaged or incomplete, email delivery@rocketshipja.com with your name, mailbox number and delivery date.

Questions

Email hello@rocketshipja.com, call (876) 619-2561, or open a ticket on our Support Portal. Our Customer Experience team is available Monday to Friday, 9AM–5PM.